Products
Most items may be returned or exchanged within 15 days of receipt. Some items may be subject to a restocking fee up to 25% at our discretion. Shipping fees are non-refundable. If actual cost of shipping exceeded the shipping charge collected, we may deduct the actual cost from your refund. Purchaser is responsible for return shipping of all items. All returns must be in the same condition as received (new, undamaged and unused).
If you receive a damaged item, save the box and packing materials and contact us immediately by email: products@getice.com or call 1-877-7GET ICE (M-F 9am-5pm PST)